Payments, shipments and returns
The purchases you make on our website are completely secure: your personal and banking data are protected and are not accessible to unauthorized persons at any time during the process. In Billoy you can pay for your orders by:
1. Wire transfer
Making a transfer to the account number shown at the end of your purchase process, and always stating your order number. The shipment is made when we receive the payment receipt. If after 10 days we have not received it, we must reject your order.
If you are a regular customer of this service, you can use it to make your payment.
3. Credit card
A very secure mode, in which your bank details are protected from unauthorized access during transmission.
Shipping and Deliveries
DELIVERIES IN 24/48H
Items from stock will normally be dispatched within 48 hours unless otherwise stated on the product page, for example where items are specially produced.*
Unless a faster form of delivery has been selected and paid for, items will be dispatched using standard post, normally taking 2-5 working days within the Spanish territory. We cannot be held responsible for delays outside our control, once they have been dispatched.
5€ FLAT SHIPPING RATE (SPAIN ONLY)
Postage and packing within the Spanish territory has a flat shipping rate of 5 Euro.
We will provide you with a shipping quotation for any order coming from a country other than Spain. Normally, orders coming within the EU take from 5 to 7 working days to be delivered. Orders dispatched to other Items dispatched to destinations outside of the EU may be subject to delays in customs. We would expect orders to have arrived within 15 days, and normally a great deal sooner if no delays are experienced.
*Delivery within the Peninsula in 24/48 h. To Baleares in 48/72 h.
IN OUR STORE ALL PRODUCTS CAN BE RETURNED WITHIN 15 DAYS.
If the product does not convince you, we’ll exchange it for you or refund your money. We do not want you to stay with a product that does not satisfy you. You have a period of 15 days from the date of receipt of the order to make a change or return. To do this, follow these steps:
1. PLACE THE ITEM OR ITEMS YOU WANT TO RETURN IN THEIR ORIGINAL PACKAGING
Download the RETURNS & AMENDMENTS form here. Attach the completed form; protect the package very well so that the product you want to return or change will not be damaged. You already have it ready to send it by the means of transport that you prefer.
2. SEND IT
Send it to: Alfonso García de Leániz Caprile C/ O’Donnell, 40, Of. 5º Izquierda 28009 – Madrid España Once we receive the package and we check that everything is fine, we will send you a confirmation email and we will refund your money immediately.
The shipping costs of the return will be at your expense, unless it is a change or a refund due to an error on our part. We will not accept cash on delivery.