+34 689 27 50 29 info@billoy.com

This post is also available in: Español (Spanish)

Returns & Amendments


If the product does not convince you, we’ll exchange it for you or refund your money. We do not want you to stay with a product that does not satisfy you.

You have a period of 15 days from the date of receipt of the order to make a change or return. To do this, follow these steps:

  1. Place the item or items you want to return in their original packaging. Download the RETURNS & AMENDMENTS form here. Attach the completed form; protect the package very well so that the product you want to return or change will not be damaged. You already have it ready to send it by the means of transport that you prefer
  2. Send it to:

Alfonso García de Leániz Caprile
C / O’Donnell, 40, 5ºIzquierda
28009 – Madrid

Once we receive the package and we check that everything is fine, we will send you a confirmation email and we will refund your money immediately.
The shipping costs of the return will be at your expense, unless it is a change or a refund due to an error on our part.

We will not accept cash on delivery.

Nuestras marcas


C/ O’Donnell, 40. Oficina 5º Izq.
28009 Madrid.
Mobile: 689 27 50 29 – Tel: 91 574 56 05
Fax: 91 769 27 32

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